Consumerist posted an article about a woman trying to get ING Direct to give her the money out of her deceased husband's account. I cringe every time that I read about ING and their horrible customer service. I wish that we had escalated our problem with ING last year after I was deleted from our joint account for failing security questions that did not pertain to me. It is so frustrating to hear them constantly praised!
After our ING Direct horror, we signed up for an online account at HSBC and it has been great so far. There are definitely other options available besides ING Direct, even though they seem to be the most popular.